MFC-J5910DW
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FAQs & Troubleshooting |
I'm using MagicJack and am having problems sending or receiving faxes.
MagicJack is a Voice Over Internet Protocol (VoIP) phone service that you can use with your high-speed internet connection.
Brother does not support the use of its fax machines and Multifunction Centers with MagicJack.
For information about connecting your Brother machine to MagicJack, click here.
If you want to use your Brother machine to send and receive faxes over MagicJack, we recommend you contact MagicJack and ask them which modem speed they recommend for faxing.
Set the Brother machine's modem speed to their recommendation by following these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
- Press Menu.
- Press the Up or Down arrow key to choose Initial Setup.
- Press OK.
- Press the Up or Down arrow key to choose Compatibility.
- Press the Left or Right arrow key to choose the modem speed you want to use.
You can choose High, Normal or Basic (for VoIP).
- High sets the machine's modem speed at 33,600 bps.
- Normal sets the machine's modem speed at 14,400 bps.
- Basic (for VoIP) sets the machine's modem speed at 9,600 bps.
When you change the compatibility to Basic(for VoIP), your Brother machine's Error Correction Mode (ECM) is turned off when sending or receiving black and white faxes. ECM cannot be turned off for color faxing.
- High sets the machine's modem speed at 33,600 bps.
- Press OK.
- Press Stop/Exit.
<For Touchscreen models>
- Press Menu.
- Press the Up or Down arrow to display Initial Setup.
- Press Initial Setup.
- Press the Up or Down arrow to display Compatibility.
- Press Compatibility.
- Press the modem speed you want to use.
You can choose Basic (for VoIP) or Normal (or High).
- High sets the machine's modem speed at 33,600 bps.
- Normal sets the machine's modem speed at 14,400 bps.
- Basic (for VoIP) sets the machine's modem speed at 9,600 bps.
High is only available for some models.
When you change the compatibility to Basic(for VoIP), your Brother machine's Error Correction Mode (ECM) is turned off when sending or receiving black and white faxes. ECM cannot be turned off for color faxing. - High sets the machine's modem speed at 33,600 bps.
- Press Stop/Exit.
For additional information about using VoIP to send and receive faxes, see the Related FAQ's at the end of the page.