MFC-L8395CDW
FAQs & Troubleshooting
I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge.
> Click here to see information for the difference between the toner cartridge and the drum unit.
If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.
The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
Replace Drum
Drum End Soon
Drum Stop
> Click here to see how to reset the drum counter.
Reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
We recommend using genuine Brother drum units and toner cartridges. Each Brother laser printer is designed to work at a pre-set temperature that is matched exactly to each of our individual toner formulations. Each Brother component is designed to work with other Brother components to ensure quality and reliability. Although not all non-genuine supplies may cause quality issues, it is possible that some may adversely affect print quality or cause the machine to malfunction. The Brother limited warranty does not apply to any problem or damage caused by the use of third party drum units, toner cartridges, or toner.
If the error message still continues to appear, contact Brother Customer Service from "Contact Us".
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models HL-L3210CW, HL-L3220CDW, HL-L3230CDW, HL-L3270CDW, HL-L3280CDW, HL-L3290CDW, HL-L3295CDW, HL-L3300CDW, HL-L8245CDW, MFC-L3710CW, MFC-L3720CDW, MFC-L3750CDW, MFC-L3765CDW, MFC-L3770CDW, MFC-L3780CDW, MFC-L8395CDW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem
Security Enhancement
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer
Paper Jam Paper Loading / Handling
Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via Network) Cannot Scan (via USB / Parallel) General Scan Problem Scan from Mobile Device Scan Settings / Management
Copy Quality Problem
Telephone Problem Telephone Operation
Advanced Networking Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings
Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management
iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™)
Machine problem
Machine Setup / Settings Video FAQs
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Consumables Paper
Cleaning
Product Specification Paper Specification
Windows Support
Setup Video Troubleshooting Video