FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Scan and save a document in PDF format (Scan to File)
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11Delete print jobs from the print queue.
- 12The printer status is Offline or Paused.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14One or more of my colors are not printing (blank). What can I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Does NC-2200w work with Windows Vista?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Uninstall printer drivers (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Change the printer driver settings (Windows/macOS)
- 25Functions supported in the Windows 7 built-in drivers
- 26Can third party ink be used to refill the ink cartridges?
- 27What kind of Media Adapter can I use?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Uninstall the drivers (Windows)
- 30I'm using Macintosh®. What are the settings in the Scanner window used for?
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 36Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 37I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 38I am having issues with the paper feed. What can I do?
- 39When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Print command (LPR) (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49Open the Control Panel (For Windows)
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)