FAQs & Troubleshooting
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199 Results
- 1Load paper in the paper tray
- 2Paper Jam
- 3Scan and save a document in PDF format (Scan to File)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5One or more of my colors are not printing (blank). What can I do?
- 6Replace Ink
- 7How do I know which side up my photo paper should be in the tray?
- 8How do I load envelopes into my machine?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Can I use AirPrint with my Brother machine?
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14The printer status is Offline or Paused.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16When I print, the pages are smudged with ink. What should I do?
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Change the printer driver settings (Windows/macOS)
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Improve poor print quality.
- 25Delete print jobs from the print queue.
- 26The edge of glossy paper is smudged.
- 27Ink Low
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29How do I clean the Scanner to improve the copy quality?
- 30I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Open the Status Monitor
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 39How do I clear the message "Cannot Detect" from the display?
- 40Is my Brother machine compatible with Windows Vista?
- 41When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 42Which E-mail packages are compatible with ControlCenter3?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Where is the USB port on the machine?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Windows 7 Support Information