FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I know which side up my photo paper should be in the tray?
- 6Scan and save a document in PDF format (Scan to File)
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10The printer status is Offline or Paused.
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14How to identify your Operating System (OS).
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17The edge of glossy paper is smudged.
- 18I cannot feed the paper from the Photo Paper Tray.
- 19When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21How do I clear the message "PAPER JAM" from the display?
- 22Is there any way to reduce Ink consumption?
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26One or more of my colors are not printing (blank). What can I do?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28When I print, the pages are smudged with ink. What should I do?
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Why can't I print when an ink cartridge is empty?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33Open the "Scanners and Cameras" and Properties.
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Images of the thumbnail page from the media (memory) card won't print.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40How do I clear Machine Error 46?
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 45What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 46Can third party ink be used to refill the ink cartridges?
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?