FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5How do I turn off/on the Toner Save Mode?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Scan and save a document in PDF format (Scan to File)
- 10Printouts have wrinkles.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Adjust color settings by using the custom setting in the printer driver
- 14How do I improve the color density? (Print Calibration)
- 15How do I install additional memory?
- 16What kind of memory can I use?
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19Tips for copy/scanning and preventing document jams
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Can I print on transparencies e.g. for overhead projectors?
- 28How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 29The printer status is Offline or Paused.
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31Delete print jobs from the print queue.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33What is the recommended paper?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Protect your Brother machine against unauthorised access over the network
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37How to identify your Operating System (OS).
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40Which E-mail packages are compatible with ControlCenter3?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Printouts have toner scatter or toner stain.
- 44How do I clear the message "Jam Inside" from the LCD display?
- 45Color around the edge of printing is incorrect.
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47How do I clean the laser scanner windows?
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot save a file downloaded from the Brother support website (For Windows)