FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Load paper in the paper tray
- 8Adjust color settings by using the custom setting in the printer driver
- 9Jam Rear
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11Turn the Toner Save mode on or off
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Jam MP Tray
- 15Replace Toner
- 16Install extra memory
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Replace WT Box
- 19Jam Tray 1 / Jam Tray 2
- 20Can I print from or scan to Android™ Smartphone?
- 21What driver package format is supported by my Linux distribution?
- 22Cannot print after a Windows 10 update (June 2020)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Can I print on transparencies e.g. for overhead projectors?
- 25Jam Inside
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Delete print jobs from the print queue.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 32The printer status is Offline or Paused.
- 33Replace Belt
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36I cannot start ControlCenter4.
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 39Print both sides of paper or a booklet automatically
- 40Wrong Paper Size
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42What can happen if the wrong paper is used in your machine.
- 43What is the recommended paper?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Can I print from and scan to iPhone, iPod touch and iPad?