FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4(Video) Install Ink Cartridges
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11Clean the Print Head from Your Brother Machine
- 12Brother iPrint&Scan cannot find my Brother machine (macOS)
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17(Video) Update the Driver or Firmware for your Brother machine
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19(Video) Load an Envelope (Manual Feed Slot)
- 20Load envelopes
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22Protect your Brother machine against unauthorised access over the network
- 23Install Starter Ink
- 24What is Brother Web Connect?
- 25The printer status is Offline or Paused.
- 26Replace Ink
- 27Important points you need to confirm before configuring your Brother machine for a wireless network.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Paper Jam
- 30Cannot print after a Windows 10 update (June 2020)
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Load photo paper
- 36I cannot make borderless prints.
- 37Change the printer driver settings (Windows/macOS)
- 38No Paper / No Paper Fed
- 39One or more of my colors are not printing (blank).
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41Wrong Ink Cartridge
- 42Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 43Print as a Poster (Windows®)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Manual Feed
- 50When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?