FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Set up your Brother machine
- 8Check the remaining ink or toner level (Linux)
- 9Condensation
- 10What driver package format is supported by my Linux distribution?
- 11Cannot Detect
- 12No Paper Tray1
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Adjust color settings by using the custom setting in the printer driver (Windows only)
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16What is the recommended paper?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 19No Toner
- 20The color of your printouts is not what you expected
- 21Cooling Down
- 22Vertical colored streaks or bands appear on the page
- 23Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Cannot Scan ##
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29The printer status is Offline or Paused.
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31I cannot print full-page photos or images using Email Print.
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35Delete print jobs from the print queue.
- 36How to identify your Operating System (OS).
- 37Toner Error
- 38Out of Memory
- 39The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41Cannot print after a Windows 10 update (June 2020)
- 42Update the Driver or Firmware for your Brother machine
- 43I get a TS error when trying to print on a wireless network.
- 44Media Mismatch
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Change the printer driver settings (Windows)
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49Color offset
- 50Drum !