FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed in the Manual Feed Slot
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I cannot print using my Brother machine on a wired network (Windows/macOS)
- 9Enable the Brother machine's network interface.
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 13No Paper / No Paper Tray1/Tray2/MP Tray
- 14The color of your printouts is not what you expected
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16What is the default password for my Brother machine?
- 17I cannot print full-page photos or images using Email Print.
- 18(Video) Set up your Brother machine
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 24Document Jam
- 25Toner scatter or toner stain
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27(Video) Remove Small Scraps of Paper Jammed in the ADF
- 28Cannot Scan ##
- 29Uneven color density across the page
- 30Storage Full
- 31Toner Low
- 32Adjust color settings by using the custom setting in the printer driver (Windows only)
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Delete print jobs from the print queue.
- 39How to identify your Operating System (OS).
- 40Correct the Color Printing
- 41My Brother machine has no power.
- 42Ghosting images
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49Reset the Drum Counter
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).