FAQs & Troubleshooting
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181 Results
- 1Refill Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printer Jam or Paper Jam
- 4(Video) Load A4/Letter papers
- 5(Video) Fill the ink tanks
- 6Install the Brother iPrint&Scan application (for mobile device)
- 7Reset Your Machine
- 8Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 9Paper is Jammed Inside the Machine
- 10(Video) How to Email Print
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13How to identify your Operating System (OS).
- 14I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 15(Video) Set up your Brother machine
- 16What is Brother iPrint&Scan?
- 17(Video) Change the Copy Shortcut button settings
- 18Other Problems
- 19Check the Print Quality
- 20Error and Maintenance LED Indications
- 21Check the ink level and then press [Stop]
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23(Video) Load Envelopes
- 24Print Unable XX
- 25The printer status is Offline or Paused.
- 26Paper Size Mismatch / Wrong paper size
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29(Video) When I print photos, the color quality is not good.
- 30Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 31The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 34Brother iPrint&Scan cannot find my Brother machine (macOS)
- 35What driver package format is supported by my Linux distribution?
- 36Check the remaining ink or toner level (Linux)
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Unable to Scan
- 40Access Web Based Management
- 41Printing/ Scanning with a mobile device
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Change the Print Options to Improve Your Print Results
- 47Check the Print Alignment from Your Brother Machine
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49No Paper / No Paper Fed
- 50Load Paper in the Manual Feed Slot