FAQs & Troubleshooting
![]() |
Popular |
184 Results
- 1Other Problems
- 2(Video) Load A4/Letter papers
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Refill Ink
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Brother iPrint&Scan cannot find my Brother machine (macOS)
- 8(Video) Fill the ink tanks
- 9Printer Jam or Paper Jam
- 10Install the Brother iPrint&Scan application (for mobile device)
- 11(Video) Set up your Brother machine
- 12Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 13Reset Your Machine
- 14(Video) How to Email Print
- 15(Video) Load Envelopes
- 16Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 17Paper Size Mismatch / Size Mismatch
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The printer status is Offline or Paused.
- 20Set up your Brother machine on a wireless network (Windows/macOS)
- 21Document Jam
- 22Clean the Print Head from Your Brother Machine
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Check the Print Alignment from Your Brother Machine
- 26Change the printer driver settings (Windows)
- 27Print using only the black ink tank when the Color tanks have run out.
- 28I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Ink Low
- 32Improve poor print quality.
- 33Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38Check the Print Quality
- 39Sleep
- 40Printing/ Scanning with a mobile device
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 44Check ink level, then press [OK]
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46How to identify your Operating System (OS).
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48No Paper / No Paper Fed / No Paper T1
- 49Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 50What is Brother iPrint&Scan?