FAQs & Troubleshooting
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150 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Using the embroidery needle plate cover
- 3How do I hoop the fabric in the embroidery frame?
- 4How to use the Multi-purpose Screwdriver.
- 5The pattern transferred from the Artspira app does not appear on the screen of the machine
- 6How do I adjust thread tension for embroidering?
- 7How do I Play the MPEG-4 (MP4) Videos?
- 8Data cannot be saved to a USB flash drive
- 9The App shows the message "No Supported Machines Found".
- 10The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 11Fabric puckers
- 12How do I Play the Tutorial Video?
- 13How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 14The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 15What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 16Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 17How do I save the embroidery patterns in the machine’s memory?
- 18How do I set the bobbin ?
- 19Where do I put the oil in my machine?
- 20Embroidery unit does not operate.
- 21How do I clean the race?
- 22What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 23How to Change Embroidering Order (My Connection) [Video]
- 24The App shows the message "The embroidery frame cannot be detected."
- 25The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 26"Preventive maintenance is recommended" appears on the LCD.
- 27M5541001 appears on the Artspira app screen.
- 28M3124301 appears on the Artspira app screen.
- 29How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 30When the thread became tangled under the bobbin winder seat
- 31Data cannot be saved to the machine
- 32How to connect your machine and transfer data to Artspira
- 33M4210001 appears on the Artspira app screen.
- 34List of Error messages for My Design Snap
- 35The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 36The App shows the message "Embroidery positioning sticker not found".
- 37Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 38"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 39"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 40Bobbin thread does not wind neatly on the bobbin.
- 41Stitches are skipped
- 42Embroidery pattern does not sew out correctly.
- 43How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 44How do I change the font type in the embroidery pattern?
- 45M4345001 appears on the Artspira app screen.
- 46After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 47M2513631 appears on the Artspira app screen.
- 48"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 49How to find the security information (SSID and network key) for your home network
- 50High-pitched sound while embroidering