FAQs & Troubleshooting
![]() |
Popular |
90 Results
- 1Jam Inside
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4What is the recommended paper?
- 5Replace Drum
- 6The Error LED is still on or flashing after I replace the drum unit with a new one.
- 7Jam Tray
- 8Turn the Toner Save Mode on or off.
- 9What do the LED indications mean?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The printer is not printing or prints unexpectedly.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Can I use AirPrint with my Brother machine?
- 15Change the printer driver settings (Windows/macOS)
- 16The printer status is Offline or Paused.
- 17Drum !
- 18Out of Memory
- 19Delete print jobs from the print queue.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21How to identify your Operating System (OS).
- 22What is Toner Continue Mode?
- 23Cover is Open
- 24Replace Toner
- 25No Drum
- 26Heater Error or Self-Diagnostic
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Can I print from or scan to Android™ Smartphone?
- 30I cannot print from my computer via USB.
- 31Print Unable or Print Unable XX
- 32When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 33In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 34I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 35Toner Ended
- 36No Paper
- 37Clean the corona wire of the drum unit.
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 41Uninstall the drivers. (macOS 13 or greater)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I cannot install the Brother printer driver (macOS 11 or later)
- 47I cannot view the HTML format manual (web manual).
- 48Open the Status Monitor
- 49I can see some steam or moisture from the vents when printing.
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.