FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Wrinkles or creases
- 3MEMORY FULL
- 4JAM INSIDE
- 5REPLACE DRUM
- 6The printer status is Offline or Paused.
- 7JAM REAR
- 8JAM TRAY 1
- 9MANUAL FEED
- 10SERVICE CALL
- 11NO PAPER T1
- 12REPLACE TONER
- 13Change the printer driver settings (Windows/macOS)
- 14The printer prints unexpectedly or it prints garbage data.
- 15Delete print jobs from the print queue.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17What is the recommended paper?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19CARTRIDGE ERROR
- 20DRUM ERROR
- 21DRUM END SOON
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 25What kind of paper can I use?
- 26Turn the Toner Save Mode on or off.
- 27The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 28DRUM STOP
- 29NO TONER
- 30SIZE ERROR DX
- 31Envelope creases
- 32Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 33Page skewed
- 34"Offline" appears on the Status Monitor.
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36Can I print from or scan to Android™ Smartphone?
- 37I cannot print from my computer via USB.
- 38TONER LOW
- 39PRINT OVERRUN
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Curl or wavy
- 42Can I print from DOS applications? What printer driver emulation can be used?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44What is the printable area per page?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)
- 47Clear paper jams.
- 48Black lines down the page
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?