FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Printer does not recognize the HDD/Compact Flash.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Printouts have wrinkles or creases.
- 7How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 8Can I print using the IPP protocol on Windows XP?
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10Delete print jobs from the print queue.
- 11Can I print from or scan to Android™ Smartphone?
- 12The machine does not print anything.
- 13Can I print from DOS applications?
- 14How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 15What kind of envelopes should I avoid?
- 16What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 17How to setup the Printer RAMDISK.
- 18JAM INSIDE (inside the printer)
- 19Printouts have a curl or wave.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22What can happen if the wrong paper is used in your machine.
- 23What driver package format is supported by my Linux distribution?
- 24The printer status is Offline or Paused.
- 25LOAD LETTER is displayed on the printer LCD. What does it mean?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27What is a "Generic PCL Driver"?
- 28"JAM MP TRAY"(in the Multi-purpose tray)
- 29How do I install the CompactFlash Card?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What kind of paper should I avoid?
- 32How do I install the Optional Network Board?(Nc-4100h)
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34JAM REAR (at paper exit)
- 35I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37When trying to print from Mac OS® X the print queue is stopped.
- 38Cannot print after a Windows 10 update (June 2020)
- 39How to identify your Operating System (OS).
- 40Change the printer driver settings (Windows/macOS)
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44What kind of paper can I use?
- 45Black toner marks appear across the page.
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47How do I install additional memory? (DIMM)
- 48I cannot print from my computer via USB.
- 49What do LCD messages on Display of a control panel mean?
- 50How can I change the IP address using the ARP and PING commands?