FAQs & Troubleshooting
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209 Results
- 1What is Brother iPrint&Scan?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Print on plain paper or bond paper from the Manual feed slot
- 8Adjust color settings by using the custom setting in the printer driver
- 9Turn the Toner Save Mode on or off.
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 17Jam Inside
- 18What kind of memory can I use?
- 19What kind of paper can I use?
- 20Jam Rear
- 21Jam Tray 1
- 22What can happen if the wrong paper is used in your machine.
- 23Delete print jobs from the print queue.
- 24The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 27I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 28Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 29I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31Install extra memory
- 32Print on envelopes, labels or thick paper from the Manual feed slot
- 33What driver package format is supported by my Linux distribution?
- 34Protect your Brother machine against unauthorised access over the network
- 35No Waste Toner
- 36The color of printouts are not what I expected.
- 37How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 38Can I print from DOS applications?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Can I use AirPrint with my Brother machine?
- 42Change the printer driver settings (Windows/macOS)
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 44Reset the network settings to the factory default
- 45Disable the APIPA protocol
- 46Cannot print after a Windows 10 update (June 2020)
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49WT Box End Soon
- 50Check the IP addresses of your PC and the Brother machine