FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What is the recommended paper?
- 5"JAM: C" error appears on the LCD. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7The machine does not print anything.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Change the printer driver settings (Windows/macOS)
- 10"JAM: D" error appears on the LCD. What should I do?
- 11"JAM: A" error appears on the LCD. What should I do?
- 12What driver package format is supported by my Linux distribution?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The printer status is Offline or Paused.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17What is the BRAdmin Professional software used for?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19What kind of paper can I use?
- 20What kind of memory can I use?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Can I print using the IPP protocol on Windows XP?
- 23How do I install additional memory?
- 24How to identify your Operating System (OS).
- 25Functions supported in the Windows 7 built-in drivers
- 26What kind of labels and transparencies can I use?
- 27I cannot print from Mac OS X.
- 28I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 29"JAM: B" error appears on the LCD. What should I do?
- 30I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Delete print jobs from the print queue.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35"Jam: Z" error appears on the LCD. What should I do?
- 36What is a "Generic PCL Driver"?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38How do I install the CompactFlash Card?
- 39What kind of options does this printer use?
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 44The printer prints unexpectedly or it prints garbage.
- 45"Jam: R" error appears on the LCD. What should I do?
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47What are the expected yields of the consumables?
- 48I cannot print from my computer via network. (For Macintosh)
- 49Cannot print after a Windows 10 update (June 2020)
- 50The driver installation finished successfully but I cannot print. (Linux)