FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the recommended paper?
- 3Delete print jobs from the print queue.
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5Can I use AirPrint with my Brother machine?
- 6Printouts have a curl or wave.
- 7What can happen if the wrong paper is used in your machine.
- 8Print on labels and envelopes from the MP tray.
- 9How to identify your Operating System (OS).
- 10Change the printer driver settings (Windows/macOS)
- 11Can I print from DOS applications?
- 12What is the printable area per page?
- 13How do I install additional memory?
- 14Print on both sides of the paper.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 17The printer status is Offline or Paused.
- 18The paper is skewed when it's printed.
- 19What are the expected yields of the consumables?
- 20Output sheets are completely black.
- 21What do the LED indications mean?
- 22My Brother machine misfeeds paper.
- 23The printer prints unexpectedly or it prints garbage.
- 24What kind of memory can I use?
- 25In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 26White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 27Lines appears across the page.
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29What driver package format is supported by my Linux distribution?
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot print from my computer via USB.
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34How can I change the printer settings?
- 35Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 36How do I print a Test page?
- 37Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 38What kind of paper can I use?
- 39Printouts (envelopes) have creases.
- 40White lines or bands or ribbing across the page.
- 41How do I install the Optional Tray Unit?
- 42Replace the toner cartridge
- 43White spots appear in areas of dense black printing.
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Windows 10 Support Information
- 46"Offline" appears on the Status Monitor.
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 49How do I clean the paper pick-up roller?
- 50Print a Printer Settings page.