FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"JAM INSIDE" error appears on the LCD. What should I do?
- 3Can I print using the IPP protocol on Windows XP?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7"JAM MP TRAY" error appears on the LCD. What should I do?
- 8Can I print from DOS applications?
- 9What can happen if the wrong paper is used in your machine.
- 10What kind of paper can I use?
- 11"JAM DUPLEX" error appears on the LCD.
- 12"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 13Printouts have a curl or wave.
- 14Delete print jobs from the print queue.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16What is UPnP and SSDP?
- 17Printouts have wrinkles or creases.
- 18I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 19How can I activate/deactivate the Toner Save Mode?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The printer status is Offline or Paused.
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Change the printer driver settings (Windows/macOS)
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the printable area per page?
- 28How do I change the print server password?
- 29I cannot print from my computer via network. (For Windows)
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Use the "Booklet Printing" feature.
- 32What driver package format is supported by my Linux distribution?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The paper is skewed when it's printed.
- 35Does NC-2200w work with Windows Vista?
- 36What is a "Generic PCL Driver"?
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 41How do I factory reset the print server?
- 42The printer has power problems. What should I do?
- 43How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 44What is the BRAdmin Professional software used for?
- 45How do I install additional memory?
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47I cannot print from my computer via USB.
- 48When I print photos from Photo Editor, the printouts are all white. How can I print correctly?
- 49Replace the toner cartridge.
- 50How do I clear paper jams?