FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What is the printable area per page?
- 5How do I install the Optional Tray Unit?
- 6How can I activate/deactivate the Toner Save Mode?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What kind of memory can I use?
- 9How do I install the Duplex Unit?
- 10What is a "Generic PCL Driver"?
- 11"JAM D" error appears on the LCD. What should I do?
- 12"JAM A1 to A4" error appears on the LCD. What should I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Can I print from or scan to Android™ Smartphone?
- 15"JAM C" error appears on the LCD. What should I do?
- 16How can I print envelopes?
- 17The paper is creased.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How to identify your Operating System (OS).
- 20"JAM B" error appears on the LCD. What should I do?
- 21How do I install additional memory?
- 22The paper is skewed when it's printed.
- 23How do I install the Offset Catch Tray?
- 24What can happen if the wrong paper is used in your machine.
- 25The printed letters are slanted, positioned incorrectly.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30What is the recommended paper?
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32Change the printer driver settings (Windows/macOS)
- 33Can I print from DOS applications?
- 34How do I install the CompactFlash Card?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Uninstall printer drivers (Linux)
- 39I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 40"JAM E" error appears on the LCD. What should I do?
- 41What is the life of the consumables?
- 42How can I know how many pages the printer has printed?
- 43Can I buy any MICR toner?
- 44What driver package format is supported by my Linux distribution?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Delete print jobs from the print queue.
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48What is the difference between the toner cartridge and the drum unit?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What is the BRAdmin Professional software used for?