FAQs & Troubleshooting
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124 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Load paper in the paper tray
- 5Jam Inside (With Video Instructions)
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7Jam Rear
- 8Turn the Toner Save Mode on or off.
- 9(Video) Unpack your Brother machine and connect the power cord.
- 10(Video) Set up your Brother machine
- 11What driver package format is supported by my Linux distribution?
- 12I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 13Jam 2-sided
- 14Delete print jobs from the print queue.
- 15Change the printer driver settings (Windows/macOS)
- 16What kind of envelopes and labels are recommended for printing?
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19What is the recommended paper?
- 20Toner Low or Prepare New Toner Cartridge
- 21Jam Tray (1)
- 22The printer status is Offline or Paused.
- 23Replace Drum
- 24Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Print both sides of paper or a booklet automatically
- 30Size Error DX or Size Error 2-sided
- 31I cannot print from my computer via USB.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Can I use AirPrint with my Brother machine?
- 35How to identify your Operating System (OS).
- 36Can I print from or scan to Android™ Smartphone?
- 37Manual Feed
- 38Envelope creases
- 39What do the LED indications mean?
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41"Offline" appears on the Status Monitor.
- 42What is Toner Continue Mode?
- 43Drum !
- 44Drum End Soon
- 45What can happen if the wrong paper is used in your machine.
- 46Uninstall the Brother Software and Drivers (Windows)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 49When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 50Uninstall the drivers. (macOS 13 or greater)