FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Toner Low or Prepare New Toner Cartridge
- 9Drum End Soon
- 10Wrong Toner or Wrong Toner Cartridge
- 112-sided Disable or 2-sided Disabled
- 12Drum !
- 13(Video) Set up your Brother machine
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16Change the printer driver settings (Windows)
- 17Self-Diagnostic
- 18Toner Ended
- 19Size Error DX
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Uninstall the Brother Software and Drivers (Windows)
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23Protect your Brother machine against unauthorised access over the network
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26How to identify your Operating System (OS).
- 27Cannot Print ##
- 28The printer status is Offline or Paused.
- 29Cannot Detect
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What is the default password for my Brother machine?
- 32Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 33(Video) Paper is Jammed in the Output Paper Tray
- 34Media Mismatch
- 35Manual Feed
- 36My Brother machine has no power.
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38A security warning appears when accessing Web Based Management via HTTPS.
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44When I print images, the quality is not good (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Update the Driver or Firmware for your Brother machine
- 48My Brother machine could not be found over the network when I installed drivers on my computer.
- 49What is the recommended paper?
- 50Ghosting images