FAQs & Troubleshooting
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123 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3Cannot Print ##
- 4Cannot Detect
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Toner Error
- 7The printer status is Offline or Paused.
- 8No Paper T1
- 9Drum !
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11(Video) Paper is Jammed in the Paper Tray
- 12I cannot print full-page photos or images using Email Print.
- 13Wrong Toner Cartridge
- 14Media Mismatch
- 15Toner Low
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19Condensation
- 20Out of Memory
- 21Manual Feed
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Adjust color settings by using the custom setting in the printer driver (Windows only)
- 25Cartridge Error
- 26No Toner
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28Cooling Down
- 29What is the recommended paper?
- 30A security warning appears when accessing Web Based Management via HTTPS.
- 31Control Printer Driver settings (only available for Windows)
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35How to identify your Operating System (OS).
- 36I cannot print from my computer via USB.
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39(Video) Set up your Brother machine
- 40Open the Control Panel (For Windows)
- 41What is the difference between the toner cartridge and the drum unit?
- 42Horizontal coloured lines appear on the page
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Large characters are printed incorrectly. (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)