FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Scan and save a document in PDF format (Scan to File)
- 4One or more of my colors are not printing (blank). What can I do?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Pre-Required Procedures (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12Change the printer driver settings (Windows/macOS)
- 13Functions supported in the Windows 7 built-in drivers
- 14Delete print jobs from the print queue.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer status is Offline or Paused.
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20How can I improve poor print quality?
- 21Can I confirm that the FAX was sent correctly?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Verify if the Brother machine has a dial tone
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28How do I print on an envelope?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30Can I use voice mail on the same line as my Brother machine?
- 31I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33The edge of glossy paper is smudged.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 36Can third party ink be used to refill the ink cartridges?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38What is the BRAdmin Professional software used for?
- 39Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Important points for specifying the scan area (Linux)
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47Images of the thumbnail page from the media (memory) card won't print.
- 48What driver package format is supported by my Linux distribution?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Install the built-in drivers (For Windows 8 and Windows 10)