FAQs & Troubleshooting
![]() |
Popular |
276 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9How do I load envelopes into my machine?
- 10Paper Jam
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14When I print, the pages are smudged with ink. What should I do?
- 15The printer status is Offline or Paused.
- 16One or more of my colors are not printing (blank). What can I do?
- 17Replace Ink
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Is my Brother machine compatible with Windows Vista?
- 21I'm using Macintosh. What is the PreScan option used for?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Can I use voice mail on the same line as my Brother machine?
- 24Change the printer driver settings (Windows/macOS)
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Delete print jobs from the print queue.
- 28I am unable to change my Brother machine's Receive Mode.
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Forward a fax to another fax machine when my machine has a mechanical problem.
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38Delete numbers stored in my Brother machine's Caller ID History.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41Set up your Brother machine on a wireless network.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Scan and save a document in PDF format (Scan to File)
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46What is Infrastructure mode?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Cannot print after a Windows 10 update (June 2020)
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.