FAQs & Troubleshooting
![]() |
Popular |
187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I still receive faxes or calls when the machine is switched off?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 17Cannot print after a Windows 10 update (June 2020)
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22What is Distinctive Ring and how do I program it?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Why can't I print when an ink cartridge is empty?
- 26I cannot install the driver when using the Driver Install Tool. (Linux)
- 27When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 28The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30Can I reduce the size of a received fax on this machine?
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38What is the Network Shared printing?
- 39My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 40Verify if the Brother machine has a dial tone
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42Why doesn't the machine answer when receiving a call?
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 47I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50To install the printer driver easily using a tool. (Linux)