FAQs & Troubleshooting
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273 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5How do I load paper?
- 6How do I know which side up my photo paper should be in the tray?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Pre-Required Procedures (Linux)
- 12When I print, the pages are smudged with ink. What should I do?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18I'm using Macintosh. What is the PreScan option used for?
- 19What driver package format is supported by my Linux distribution?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Can I set my Brother machine to forward the faxes I receive to another location?
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Delete print jobs from the print queue.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Open the "Scanners and Cameras" and Properties.
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Scan a document in Mac OS X 10.6.
- 38How do I clear the message "PAPER JAM" from the display?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43Open the Status Monitor
- 44I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46How many times will my Brother machine automatically redial a number?
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48I can print but cannot scan via network. (For Windows)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?