FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5Is my Brother machine compatible with Windows Vista?
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I use voice mail on the same line as my Brother machine?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Load paper in the paper tray
- 13The printer status is Offline or Paused.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16One or more of my colors are not printing (blank). What can I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18How do I load envelopes into my machine?
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Protect your Brother machine against unauthorised access over the network
- 21Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 22Load photo paper into my machine.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Change the printer driver settings (Windows/macOS)
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31Paper Jam
- 32Replace Ink
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Delete print jobs from the print queue.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38How do I factory reset the network settings?
- 39Print the Network Configuration List
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41How do I know which side up my photo paper should be in the tray?
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Scan and save a document in PDF format (Scan to File)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46How many times will my Brother machine automatically redial a busy number?
- 47I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 48Can third party ink be used to refill the ink cartridges?
- 49How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)