FAQs & Troubleshooting
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- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I clear the message "PAPER JAM" from the display?
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11How do I load paper?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14What driver package format is supported by my Linux distribution?
- 15Pre-Required Procedures (Linux)
- 16Change the printer driver settings (Windows/macOS)
- 17Can I use voice mail on the same line as my Brother machine?
- 18When I print, the pages are smudged with ink. What should I do?
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 21Can I confirm that the FAX was sent correctly?
- 22How do I factory reset the print server?
- 23Can I print from or scan to Android™ Smartphone?
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25Set up an outgoing message for Fax/Tel Mode.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31I cannot make borderless prints.
- 32How to identify your Operating System (OS).
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Configure a cover page for PC-FAX.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36How many times will my Brother machine automatically redial a number?
- 37The printer status is Offline or Paused.
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42What is Distinctive Ring and how do I program it?
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Delete print jobs from the print queue.
- 48Discover the MAC address of the Brother network card
- 49Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50Can I print a report that will show all of my Speed Dial and Group numbers?