FAQs & Troubleshooting
![]() |
Popular |
324 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Curled or wavy
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Print on plain paper or bond paper from the Manual feed slot
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11I keep getting the error message "Authenticate Err (Authentication error)".
- 12Jam Rear
- 13Scan and save a document in PDF format (Scan to File)
- 14Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 15White spots or hollow print
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The printer status is Offline or Paused.
- 18Uneven density appears periodically across the page.
- 19Document Jam
- 20Jam Tray
- 21White lines, bands or ribbing across the page
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24Can I print from or scan to Android™ Smartphone?
- 25No Belt Unit
- 26Jam Inside
- 27Why doesn't the machine answer when receiving a call?
- 28Adjust color settings by using the custom setting in the printer driver
- 29Delete print jobs from the print queue.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 32I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 33What can happen if the wrong paper is used in your machine.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43The color of your printouts is not what you expected
- 44What is Distinctive Ring and how do I program it?
- 45Wrinkle
- 46White streaks or bands down the page
- 47Colors are light or unclear on the whole page
- 48What is the recommended paper?
- 49I cannot scan when using SELinux (Security-Enhanced Linux)
- 50Install Presto!® PageManager® onto Windows 10.