FAQs & Troubleshooting
![]() |
Popular |
311 Results
- 12-sided (duplex) scan
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace WT (waste toner) Box
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8What is Brother iPrint&Scan?
- 9The printer status is Offline or Paused.
- 10Jam Rear
- 11Print on both sides of the paper (2-sided/duplex Printing).
- 12Smudges on printed pages (Poor fixing)
- 13Replace Belt
- 14Configure and use the Scan to E-mail Server feature.
- 15Jam 2-sided
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Manual Feed
- 18White streaks or bands down the page
- 19Set up your Brother machine on a wireless network.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Replace Drum
- 22Colors are light or faint on the whole page.
- 23Colored streaks or bands down the page
- 24Use voice mail on the same line as my Brother machine.
- 25Jam Inside
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27The color of your printouts is not what you expected
- 28Load paper in the paper tray
- 29Protect your Brother machine against unauthorised access over the network
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31Jam Manual Feed
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Adjust color settings by using the custom setting in the printer driver
- 35Color misregistration
- 36The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Jam Tray 1 or Jam Tray
- 45Replace Toner
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Configure and use the Scan to FTP feature
- 49What is AirPrint?
- 50When I send a fax from the machine, an error "not register." or "not registered." is displayed.