FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I print, the pages are smudged with ink. What should I do?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Paper Jam
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12How do I know which side up my photo paper should be in the tray?
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15One or more of my colors are not printing (blank). What can I do?
- 16Can I print from or scan to Android™ Smartphone?
- 17How do I load envelopes into my machine?
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Can I use voice mail on the same line as my Brother machine?
- 20Pre-Required Procedures (Linux)
- 21What is Brother iPrint&Scan?
- 22What kind of Bluetooth enabled device can I use?
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27The printer status is Offline or Paused.
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Replace Ink
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34How do I factory reset the network settings?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 37What driver package format is supported by my Linux distribution?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Can I transfer faxes to the PC when my machine has a mechanical problem?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Enable the Brother machine's network interface.