FAQs & Troubleshooting
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294 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Load paper in the paper tray
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Connect your Brother machine to your mobile device via a wireless router or access point.
- 7Can I print from or scan to Android™ Smartphone?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The scanner cover support has come off. (With Video Instructions)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13How to identify your Operating System (OS).
- 14Cannot Detect
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What driver package format is supported by my Linux distribution?
- 17Paper Jam
- 18Open the Control Panel (For Windows)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20What is Brother iPrint&Scan?
- 21Install Starter Ink
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25Improve poor print quality.
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27One or more of my colors are not printing (blank).
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Forward a fax to another fax machine when my machine has a mechanical problem.
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33The printer status is Offline or Paused.
- 34Can third party ink be used to refill the ink cartridges?
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Protect your Brother machine against unauthorised access over the network
- 37Combine multiple scanned documents into a single file with PaperPort™
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40The edge of glossy paper is smudged.
- 41When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 42Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Can I use voice mail on the same line as my Brother machine?
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Delete print jobs from the print queue.
- 48Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 49No Paper Fed
- 50Can I transfer faxes to the PC when my machine has a mechanical problem?