FAQs & Troubleshooting
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284 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load paper in the Multi-Purpose tray (MP tray)
- 3Paper Jam (With Video Instructions)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 6(Video) Load A4/Letter paper
- 7(Video) Load A3/Ledger paper (Tray1)
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14(Video) Unpack your Brother machine
- 15Load paper in the paper tray
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21My Brother machine could not be found over the network when I installed drivers on my PC.
- 22Replace Ink
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Forward a fax to another fax machine when my machine has a mechanical problem.
- 28Is there a way to view how much ink is remaining?
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30(Video) Install Ink Cartridges
- 31What driver package format is supported by my Linux distribution?
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33(Video) Connect telephone line and power cords
- 34After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Load Paper in the Multi-purpose Tray (MP Tray)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41No Paper Fed
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Printing/ Scanning with a mobile device
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.