FAQs & Troubleshooting
![]() |
Popular |
140 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set up your Brother machine on a wireless network (Windows/macOS)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Enable the Brother machine's network interface.
- 5Document Jam
- 6The scanning speed is slow when scanning from my machine. (Windows)
- 7What is the default password for my BRAdmin or Web Based Management?
- 8Replace Ink
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What driver package format is supported by my Linux distribution?
- 11Sleep
- 12Install the Brother Mobile Connect application (for mobile device)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15The printer status is Offline or Paused.
- 16Clean the Paper Pick-up Rollers for Paper Tray #2
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19Check the Print Quality
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Protect your Brother machine against unauthorised access over the network
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Change the printer driver settings (Windows)
- 25Cannot Print XX or Print Unable XX
- 26Cover is Open
- 27One or more of my colors are not printing (blank).
- 28Improve poor print quality.
- 29Reset the Network Settings to Factory Default
- 30Print the Network Configuration Report
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Paper is Jammed in the Back of the Machine
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34Add your Brother machine with AirPrint (macOS)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Check the remaining ink or toner level (Linux)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41How to identify your Operating System (OS).
- 42Clean the Print Head from Your Brother Machine
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45When I print images, the quality is not good (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Change the Print Options to Improve Your Print Results
- 48Check the Print Alignment from Your Brother Machine
- 49When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 50(Video) Set up your Brother machine