FAQs & Troubleshooting
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254 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) How to Email Print
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5(Video) Loading paper in the manual feed slot.
- 6Other Problems
- 7Install the Brother Mobile Connect application (for mobile device)
- 8The printer status is Offline or Paused.
- 9Set up your Brother machine on a wireless network (Windows/macOS)
- 10(Video) Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- 11Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- 12Replace Ink
- 13Brother iPrint&Scan cannot find my Brother machine (macOS)
- 14My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 15(Video) Load Documents in the Automatic Document Feeder (ADF)
- 16(Video) Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac)
- 17Telephone Line Interference/VoIP.
- 18Change the paper size and paper type
- 19(Video) Scan Photos and Graphics
- 20How to use the PC-FAX.
- 21(Video) Change the Paper Size and Paper Type
- 22Change the printer driver settings (Windows)
- 23Printer Jam or Paper Jam
- 24Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 25I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27High Temperature
- 28Can third party ink be used to refill the ink cartridges?
- 29What is the recommended paper?
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31Check the Print Alignment from Your Brother Machine
- 32(Video) Check the Print Alignment from Your Brother Machine
- 33(Video) Load Legal Size Paper in the Paper Tray #1 / Paper Tray #2
- 34Load Documents in the Automatic Document Feeder (ADF)
- 35(Video) Load Envelopes
- 36Reduce Printing Noise
- 37Load Paper in the Manual Feed Slot
- 38(Video) Cannot Print XX or Print Unable XX
- 39Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41(Video) Clean the Paper Feed Rollers
- 42One or more of my colors are not printing (blank).
- 43Easy Scan to E-mail
- 44Delete print jobs from the print queue.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46What is Brother Web Connect (Web icon)?
- 47Out of Fax Memory
- 48Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 49(Video) Copy a Document
- 50Ink Low