FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2(Video) Load A4/Letter paper
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Load A3/Ledger paper
- 5Replace Ink
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9What is Brother iPrint&Scan?
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Confirm that a FAX I sent was received correctly.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Delete print jobs from the print queue.
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21(Video) Set up your Brother machine
- 22Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 23(Video) Install Ink Cartridges
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 26(Video) Unpack your Brother machine
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Install Starter Ink
- 29One or more of my colors are not printing (blank).
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31(Video) Update the Driver or Firmware for your Brother machine
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33Set the Date and Time Using Web Based Management
- 34Enable the Brother machine's network interface.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Unable to Print XX
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38What is the default password for my Brother machine?
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Change the Print Setting Options When Having Printing Problems
- 41Correct the Paper Feed to Clear Vertical Lines
- 42Check the Print Quality
- 43Load Documents in the Automatic Document Feeder (ADF)
- 44Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 45My Brother machine could not be found over the network when I installed drivers on my computer.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Select Receive mode.
- 49Discover the MAC address of the Brother network card
- 50Document Jam