FAQs & Troubleshooting
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235 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9Can I print from or scan to Android™ Smartphone?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11One or more of my colors are not printing (blank).
- 12Replace Ink
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Improve poor print quality.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Load paper in the paper tray
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22The printer status is Offline or Paused.
- 23Document Jam/too Long
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Easy Scan to E-mail
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29What is AirPrint?
- 30Cannot Detect
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32Add your Brother machine with AirPrint (macOS)
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Ink Absorber Full
- 35Change the printer driver settings (Windows/macOS)
- 36What is the recommended paper?
- 37Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 38(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Install Starter Ink
- 43Use voice mail on the same line as my Brother machine.
- 44Protect your Brother machine against unauthorised access over the network
- 45Scan a document and save the scanned image to a folder on a local or network hard disk
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47The edge of glossy paper is smudged.
- 48I cannot print from my computer via USB.
- 49Wrong Paper Size
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).