FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 5One or more of my colors are not printing (blank).
- 6Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 7(Video) Load A3/Ledger paper
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Print as a Poster (Windows®)
- 12How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 13(Video) Update the Driver or Firmware for your Brother machine
- 14Correct the Paper Feed to Clear Vertical Lines
- 15The printer status is Offline or Paused.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Check the Print Alignment from Your Brother Machine
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Delete print jobs from the print queue.
- 22Set up a Scan to Network Profile
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Add your Brother machine with AirPrint (macOS)
- 26Check the Print Quality
- 27(Video) Connect telephone line and power cords
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Setup a Brother machine on a wireless (Wi-Fi) network.
- 30(Video) Install Ink Cartridges
- 31Where is the USB/Ethernet port on the machine?
- 32Print the Network Configuration Report
- 33Load Envelopes in Paper Tray #1
- 34Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 35When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36Paper Jam
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 43Use voice mail on the same line as my Brother machine.
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Install a Certificate on Your Brother Machine
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47Reset the Network Settings to Factory Default
- 48What is the default password for my Brother machine?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)