FAQs & Troubleshooting
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141 Results
- 1One or more of my colors are not printing (blank).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Ink
- 5Check the Print Alignment from Your Brother Machine
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Set up your Brother machine on a wireless network (Windows/macOS)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Telephone Line Interference/VoIP.
- 10Cannot Detect
- 11Printer Jam or Paper Jam
- 12Change the printer driver settings (Windows)
- 13Cannot Print XX or Print Unable XX
- 14Change the Print Options to Improve Your Print Results
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Install Starter Ink
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 20Cover is Open
- 21Reset the Network Settings to Factory Default
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Check the Print Quality
- 29(Video) Set up your Brother machine
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33Print the Network Configuration Report
- 34To install the printer driver easily using a tool. (Linux)
- 35I cannot scan via network.
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40Update the Driver or Firmware for your Brother machine
- 41Document is Jammed in the Bottom of the ADF Unit
- 42Wrong Ink Cartridge
- 43Document is Jammed in the Top of the ADF Unit
- 44Access Web Based Management
- 45Enable the Brother machine's network interface.
- 46Install the Brother Mobile Connect application (for mobile device)
- 47Delete print jobs from the print queue.
- 48Open the Control Panel (For Windows)
- 49Cannot Detect Ink Volume
- 50Discover the MAC address of the Brother network card