FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Brother iPrint&Scan cannot find my Brother machine (macOS)
- 4Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 5(Video) Replace the Toner Cartridge
- 6Scan Using Secure Function Lock 3.0
- 7Cover is Open
- 8(Video) Connect telephone line and power cords
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12White spots
- 13Adjust color settings by using the custom setting in the printer driver
- 14Toner scatter or toner stain
- 15Paper is Jammed in the Back of the Machine
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17The color of your printouts is not what you expected
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19Set the Number of Rings Before the Machine Answers (Ring Delay)
- 20Replace the Waste Toner Box
- 21Create a Certificate Signing Request (CSR)
- 22What is the recommended paper?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Paper is Jammed in the Manual Feed Slot
- 26What is Brother iPrint&Scan?
- 27I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 28Set the F/T Ring Time (Fast Double-ring)
- 29Size Mismatch
- 30Document Jam
- 31Paper is Jammed Inside the Machine
- 32Curled or wavy
- 33Colors are light or faint on the whole page
- 34What can happen if the wrong paper is used in your machine.
- 35Blank page or some colors are missing.
- 36Check the remaining ink or toner level (Linux)
- 37Set the Date and Time Using Web Based Management
- 38Export the Certificate and Private Key
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Change the printer driver settings (Windows/macOS)
- 41Print as a Poster (Windows)
- 42(Video) Unpack your Brother machine
- 43Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 44The printer status is Offline or Paused.
- 45Paper is Jammed in the Paper Tray
- 46Install a Certificate on Your Brother Machine
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Can I print on transparencies e.g. for overhead projectors?
- 49No Paper MP
- 50Easy Scan to E-mail