FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The color of your printouts is not what you expected
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Document is Jammed under the Document Cover
- 9I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 10Adjust color settings by using the custom setting in the printer driver (Windows only)
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed in the Paper Tray
- 13The scanning speed is slow when scanning from my machine. (Windows)
- 14(Video) Paper is Jammed in the MP tray
- 15What is the recommended paper?
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17Set Telephone Line Compatibility for Interference and VoIP Systems
- 18No Paper / No Paper Tray1/Tray2/MP Tray
- 19Color offset
- 20Document Jam
- 21Vertical colored streaks or bands appear on the page
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24How to identify your Operating System (OS).
- 25What driver package format is supported by my Linux distribution?
- 26Toner scatter or toner stain
- 27Ghosting images
- 28Wrong Toner Cartridge
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30Cartridge Error
- 31Configure and use the Scan Key Tool (Linux)
- 32Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Export an address book and import it to another machine
- 37Cannot print after a Windows 10 update (June 2020)
- 38Check the remaining ink or toner level (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40(Video) Set up your Brother machine
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Cannot Scan ##
- 44Toner Error
- 45No Toner
- 46Uneven color density across the page
- 47Out of Memory
- 48I get a TS error when trying to print on a wireless network.
- 49Check the firmware version.
- 50Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.