FAQs & Troubleshooting
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292 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Load paper in the paper tray
- 8Jam 2-sided
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Jam Rear
- 13Jam Inside
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Wrinkle
- 18The printer status is Offline or Paused.
- 19Jam MP Tray
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Document Jam
- 24Jam Tray 1 / Jam Tray 2
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27White streaks or bands down the page
- 28White spots or hollow print
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Configure and use the Scan to FTP feature
- 31What is Brother iPrint&Scan?
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 34Adjust color settings by using the custom setting in the printer driver
- 35Replace PF Kit xx
- 36When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 37My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 38Uneven density appears periodically across the page.
- 39What kind of memory can I use?
- 40Add your Brother machine with AirPrint (macOS)
- 41The color of your printouts is not what you expected
- 42Toner Low
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Replace Laser
- 45Replace WT Box
- 46Cannot print after a Windows 10 update (June 2020)
- 47Combine multiple scanned documents into a single file with PaperPort™
- 48Configure and use the Scan to Network feature (For Windows)
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)