FAQs & Troubleshooting
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372 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Replace Drum
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Scan Using Secure Function Lock 3.0
- 10The color of your printouts is not what you expected
- 11When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 12(Video) Connect telephone line and power cords
- 13Adjust color settings by using the custom setting in the printer driver
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Customize the Home Screen for ease of use.
- 17Restrict changing machine settings for users.
- 18Vertical colored streaks or bands appear on the page
- 19Load Paper in the Paper Tray
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 22(Video) Unpack your Brother machine
- 23Curled or wavy
- 24What driver package format is supported by my Linux distribution?
- 25(Video) Load an Envelope (MP Tray)
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27Colors are light or faint on the whole page
- 28Replace the Toner Cartridge
- 29Replace Fuser
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Size Error DX or Size Error 2-sided
- 36Reset Your Brother Machine
- 37Paper is Jammed Inside the Machine
- 38Print the Network Configuration Report
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Turn Off Memory Receive
- 42Dial Restriction for Fax sending.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Reset the Network Settings to the Factory Settings
- 45Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 46Uneven density appears periodically across the page.
- 47Replace the Waste Toner Box
- 48White streaks or bands down the page
- 49The scanning speed is slow when scanning from my machine. (Windows)
- 50I cannot print using my Brother machine on a wireless network (Mac)