FAQs & Troubleshooting
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- 1(Video) Load A3/Ledger paper
- 2(Video) Load A4/Letter paper
- 3(Video) Fill the ink tanks
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Print using only the black ink tank when the Color tanks have run out.
- 8Check the Print Alignment from Your Brother Machine
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Other Problems
- 11Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 12Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Check the Print Quality
- 16What is Brother iPrint&Scan?
- 17Use voice mail on the same line as my Brother machine.
- 18Document Jam
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21(Video) Set up your Brother machine
- 22(Video) Connect telephone line and power cords
- 23The printer status is Offline or Paused.
- 24Telephone Line Interference/VoIP.
- 25Change the Print Setting Options When Having Printing Problems
- 26Paper Tray not detected/ Paper Tray #1 not detected
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Paper Jam
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30How to identify your Operating System (OS).
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32Transfer faxes to the PC when my machine has a mechanical issue.
- 33Prevent Smudged Printouts and Paper Jams (Windows®)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35One or more of my colors are not printing (blank).
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 38Correct the Paper Feed to Clear Vertical Lines
- 39Install a Certificate on Your Brother Machine
- 40Printing/ Scanning with a mobile device
- 41Unable to Scan / Scan Unable
- 42Change the printer driver settings (Windows/macOS)
- 43Reset the Network Settings to Factory Default
- 44Load A3, Ledger, or Legal Size Paper in Tray #1
- 45Load A4, Letter, or Executive Size Paper in Tray #1
- 46Forward Incoming Faxes to Another Machine
- 47Turn Off Memory Receive
- 48Set up a Scan to Network Profile
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?