FAQs & Troubleshooting
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103 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 7While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 16My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 17How to use a 9/64" (3.5 mm) wide tape
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19Where can I find my Brother printer's serial number?
- 20Can my printer use TZ/TZe tapes?
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 25I cannot find the template files. (P-touch Editor 3.x for Mac)
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 29The tape got jammed or stuck in the printer.
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 33How to identify your Operating System (OS) for Windows or Mac
- 34How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 35The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 36I want to print without excess tape before the label.
- 37How do I create name badges by joining "First Name" and "Last Name" fields together?
- 38Printing is not possible. (USB connection)
- 39(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How do I uninstall the printer driver?
- 41The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43When I try to use the database function, an application error occurs.
- 44The driver downloaded from the website cannot be installed.
- 45Printing is not possible. (P-touch Editor 5.0 for Mac)
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 48P-touch Editor crashes when I open it on my Mac.
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50The top and base layers of the laminated tape are misaligned.