FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Paper Jam
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6When I print, the pages are smudged with ink. What should I do?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I know which side up my photo paper should be in the tray?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14How do I load envelopes into my machine?
- 15What is Brother iPrint&Scan?
- 16Can I use voice mail on the same line as my Brother machine?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21What kind of Bluetooth enabled device can I use?
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26One or more of my colors are not printing (blank). What can I do?
- 27Replace Ink
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30Pre-Required Procedures (Linux)
- 31Scan and save a document in PDF format (Scan to File)
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Where can I get FaceFilter Studio and what can I do with this application?
- 34How do I factory reset the network settings?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37The printer status is Offline or Paused.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Can I transfer faxes to the PC when my machine has a mechanical problem?
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Enable the Brother machine's network interface.
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".