FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A3/Ledger paper
- 4Paper Jam
- 5Telephone Line Interference/VoIP.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7(Video) Load A4/Letter paper
- 8Check the Print Alignment from Your Brother Machine
- 9What is Brother iPrint&Scan?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Refill Ink
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Setup a Brother machine on a wireless (Wi-Fi) network.
- 15Print using only the black ink tank when the Color tanks have run out.
- 16Other Problems
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Prevent Smudged Printouts and Paper Jams (Windows®)
- 20Correct the Paper Feed to Clear Vertical Lines
- 21(Video) Fill the ink tanks
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Check the Print Quality
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Change the Print Setting Options When Having Printing Problems
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28The printer status is Offline or Paused.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34What driver package format is supported by my Linux distribution?
- 35Prevent Smudged Printouts and Paper Jams (Mac)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Set up a Scan to Network Profile
- 38Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 39(Video) Set up your Brother machine
- 40Use voice mail on the same line as my Brother machine.
- 41Document Jam
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Paper Tray not detected/ Paper Tray #1 not detected
- 44How to identify your Operating System (OS).
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48Print the Network Configuration Report
- 49Print as a Poster (Windows®)
- 50Install a Certificate on Your Brother Machine