FAQs & Troubleshooting
Latest |
37 Results
- 127/09/2024Where can I find my Brother printer's serial number?
- 227/09/2024What Android™ mobile application can I use?
- 327/09/2024What iOS mobile application can I use?
- 423/07/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 518/10/2023How do I update the printer's firmware?
- 618/10/2023How do I connect the printer to my computer via Wi-Fi®?
- 718/10/2023How do I connect the printer to my computer using a USB cable?
- 818/10/2023How to identify your Operating System (OS) for Windows or Mac
- 927/06/2023I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
- 1008/02/2023The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
- 1113/10/2022Where can I download the latest P-touch Editor for Mac?
- 1228/06/2022How to install Brother software on a computer not connected to the Internet
- 1318/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1418/04/2022How do I uninstall the printer driver?
- 1511/04/2022The printed text is too large.
- 1629/03/2022Export a label from Color Label Editor to Color Label Editor 2.
- 1710/12/2021My printed labels are completely blank. (Windows 10 or later)
- 1803/12/2021How to change the background color (Color Label Editor 2)
- 1903/12/2021How do I cut the printed paper?
- 2003/12/2021How can I connect the printer to my mobile device via Wi-Fi®?
- 2126/10/2021P-touch Editor crashes when I open it on my Mac.
- 2206/01/2021I cannot print on a wireless network.
- 2306/01/2021What do the indicator lights mean?
- 2413/11/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 2510/09/2020Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
- 2612/06/2020White lines appear on the printed label or the print is blurred.
- 2713/05/2020How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 2802/04/2020After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
- 2905/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 3020/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 3101/11/2018How do I load/change the roll cassette?
- 3201/11/2018When I print a long label or many labels continuously, printing suddenly stops.
- 3301/11/2018The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
- 3401/11/2018The printer does not start printing, or the printer is off.
- 3501/11/2018P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3601/11/2018The print quality is poor or the image is too light. (Color Label Editor)
- 3701/11/2018My prints do not look as expected when I print from a Mac using AirPrint.